Our Support Motto:
Our WordPress support team has one main goal: to always provide you with excellent support to help you succeed with your website. When you succeed, we succeed!
What WordPress Changes Do You Provide?
Our WordPress support plan includes up to 6 changes per month. Those changes include adding or editing a post, adding or editing a page, adding or editing contact forms, adding or editing the menu tab, adding or editing categories, adding or customizing simple free plugins that requires less than 30 minutes to configure. You must provide us with the copy and images to post. Support changes can not be carried over from one month to the next so you must use all your support changes in a given month before they expire in that month.
What happens if I Run out of Support Changes in a given month?
If you run out of WordPress support changes in a given month and you need more changes made, you can buy more changes as needed. Each additional change costs $25. Only monthly paying members can buy support changes. If you run out of support changes each month, it will be more cost effective for you to upgrade to a higher plan that includes more monthly support changes.
How long does it take to make a change?
All change requests must be sent to us via email to firstname.lastname@example.org . We will make the change within 8 business hours after you provide us with all the needed information and ONLY during our normal operating hours of Monday-Friday 9AM to 5PM EST USA time ( UCT -4), excluding national holidays. If you have an emergency and need a change made during the weekend, email us first at email@example.com to see if we can accommodate your request.